Case study · Screen printing and embroidery
Wrestling singlets, team stores for schools and clubs, and work uniforms. Orders live in the quoting software and customers write in by email. Now an AI office admin prices and builds quotes when the owner asks, texts him each new customer email, and checks every morning what is due, late and unpaid.
Published
17min
from the owner's ask to a priced, 17-line quote. Paid in full at that price
3min
typical time to price or build a quote in the quoting software
$19k
of finished orders found still showing unpaid, on the first Monday money check
2.5min
from a customer email to a text on his phone
Counted from the quoting software, the shop's email and the assistant's own records. Quote jobs from September 2026, texts from 24 to 28 October 2026.
Before
What changed
17 min
from ask to a priced, 17-line quote
The owner sent the job details. The AI office admin priced it in 6 minutes, then built all 17 lines in the quoting software. He checked it and sent it himself. The customer paid the full $1,700.99 the next day.
$19k
showing unpaid, found on the first Monday
Every Monday morning the AI office admin lists finished orders that still show as unpaid, biggest first. The first list found 16 orders worth $19,416, the oldest from March. Quotes with no answer get the same treatment, so nothing quietly goes cold.
2.5 min
from a customer email to a text on his phone
Each morning the owner gets one short text with what is due this week and what is running late. A new customer email becomes a one-line text within minutes. When a team store closes, he gets told it is time to order the blanks. He can reply with an order number and get the details back.
I couldn't be happier with the results we've been seeing, but what really stands out to me is the level of service, attention to detail, and genuine passion they bring to their work.
You can tell they truly care about their customers and are committed to making sure you're getting results that actually work.
Garrett, ownerI've really enjoyed my experience working with them and couldn't recommend them enough!
Garrett, ownerThe first version wrote email replies to customers for the owner to send. In 17 days it wrote 99 drafts, but they read too much like AI and he kept rewriting them, so in August he asked us to stop the drafts.
What he kept using was the quote work: pricing a job and building it in the quoting software when he asked. In October we rebuilt the rest as short texts to his phone instead of emails to his customers. The AI office admin never writes to his customers on its own.
One call. We look at your job software, inbox and calendar, and show you what the AI office admin would take off your plate.
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